Gym Bundles For Your Ultimate At-Home Workout
Hit Any Muscle With 100s Of Exercises
Bicep Curl
Side Kicks
Lateral Raise
Kick Backs
Squat
Standing Row
Leg Extension
Leg Curl
Burpee Jump
Hand Side
What Makes Unitree PUMP The Perfect Way To Build Your Dream Body?
Resistance Bands | Traditional Gym | Other At-Home Gyms | ||
---|---|---|---|---|
Take It Anywhere | ||||
100s Of Workouts | ||||
No Ongoing Fees | ||||
Affordable | ||||
Patented Technology | Sometimes | |||
Lift Heavy | Sometimes | |||
Fun Community |
The 90-Day ‘Full Pump’ Guarantee
Want to see how versatile, powerful, and efficient the world’s first motor-powered portable gym really is? Work it out for 90 days, risk-free. If you’re not seeing results or feeling a full pump with each session in that time, we’ll give you a full refund.*
*T&Cs ApplyNeed More Info? Check Out Our FAQs…
- Do you ship to Australia?
Yes! In fact, we currently only ship to Australian addresses.
- What Makes Unitree PUMP Unique From Other Workout Equipment?
It’s the world’s FIRST motor-powered, all-in-one smart pocket gym. Unlike other traditional fitness equipment, you can easily carry your PUMP around and anchor it on a door, a chair, your foot, and everything you wish. And unlike other portable fitness machines, PUMP is the first one with a built-in motor that can smartly control resistance.
- Can I use Unitree PUMP at home / the office / when I travel / outside?
PUMP is made to go wherever life takes you. Your PUMP includes:
- Door Anchor for you to fix your PUMP to a door
- Annular Fixing Belt to fix your PUMP on any place that is stable
After anchoring, you can attach your Pull Rope Handle or Ankle Fixing Accessories with the click-in system and start your training.
- Is it possible for me to carry my Unitree PUMP around?
Unitree PUMP only weighs 700g, which is as light as a bottle of water. With its compact design, you can grab it with one hand and put it into your bag with ease.
- How do I train with PUMP?
Unitree PUMP is perfect for all fitness lovers, from beginners to advanced, and from young to elder.
- How do I get the Fitness Pump app?
Take your fitness to the next level with the Fitness Pump app, available for download on both the App Store and Google Play.
- You can start with one PUMP (maximum resistance of 20kgs) for basic training
Use it as a smart resistance band for dumbbells, cable machine, led extensions or hamstring curls, rows, and other traditional exercise equipment. With only one PUMP, you can exercise nearly every muscle in your body.
- PUMP also allows you to perform more advanced and professional training.
You can use 2 together to perform bilateral weight training or up to 8 PUMPs (maximum resistance of 160kg) at the same time if you wish. And with our accessories, you can use them as a barbell, rowing machine, smith machine, etc, and perform professional training. PUMP is a fitness machine that is full of possibilities.
- It's only small… does it REALLY give an incredible workout?
Yes! Each PUMP can provide a weight resistance range from 2-20kg. Thanks to the built-in patented motor, PUMP gives smooth and accurate resistance to ensure a scientific workout experience that prevents muscle strains and accidental rope rebounds.
- Does PUMP support concentric training and eccentric training?
There is five training modes for you to choose from:
- Standard mode – adjust the pull out resistance, in weight, from 2-20kg. PUMP will automatically adjust the pull in resistance to slightly less than the pull out resistance.
- Concentric mode – adjust the pull out resistance, in weight, from 5-20kg, with the pull in resistance adjustment ratio from 0% up to 50% of the pull out resistance.
- Eccentric mode – adjust the pull in resistance from 5-20kg, with the pull out resistance adjustment ratio from 0% up to 50% of the pull in resistance.
- Constant mode – adjust the maximum pull out resistance from 5-20kg, with the faster you pull out the greater the resistance.
- Chain mode – adjust the maximum resistance from 5-20kg, with start of pull out and end of pull in resistance adjustment ratio from 0% up to 50%.
- Can my PUMP be a power bank to charge my phone?
PUMP can charge your smartphone in 3 easy steps:
- Turn on the PUMP by pulling on the cable.
- Connect your smartphone charge cable to PUMP.
- Short tap the PUMP power button to start charging.
For safety, please do not train with PUMP when it’s charging your smartphone.
Rated 5-Stars By Fitness Lovers
Best portable gym. Period.
It's small, compact and well built. This is by far the best "portable gym" solution I have found. It's a game changer.
Loving it so far!
I really love this little machine does what it says. The app is free and easy to use. I love that it is portable and easy to use. Battery charge last quite a while I used it for 2 hours and still had some juice left. I love it!
Work out in a box and on the Go!
This is GREAT for anyone wanting to get a good work out but doesn't want to spend a fortune and space on a full "gym" or set of weights.
Amazing and innovative piece of home/portable gym equipment.
In my work as a health and fitness professional, I have to be familiar with all things exercise/training/rehab including equipment. This device is impressive. Anything you can do with a cable or band, you can do with this, and a little more…
A very unique, usable, and portable exercise machine
At 6' 2", I'm a bit on the taller side with long limbs and the "rope" is more than long enough for me to get full extension on any exercise. It feels like the resistance is very even all the way through and you don't get the "drop off" at the ends.
Just what I need
This tiny machine replaced my bands and cable system. It is easy to set up and use. It comes with an app to track your workout.
Never knew I needed this
First off, the packaging and unboxing experience of this product is awesome. I love that it connects to an app that gives you detailed information on how this product works and offers different videos to work out with. It comes with all the essentials that you need to be able to work out/lift weights from home. It’s great if you only have a small place for your workout routine.
Compact and very easy to use
I go to the gym regularly. I haven’t used resistance bands much, and I wasn’t sure how effective this kit would be, but I’m really impressed. It would be ideal if you don’t have time to go to the gym, if you for some reason don’t want to, or if you’re often away and want to take a means of working out with you.
Potentially a game changer
Wow, this is quite literally a potential game changer in personal fitness. The app allows you to increase/decrease resistance to suit, and the numerous exercises possible with this cable work out give your body a complete workout. I think it's a fantastic item, and when using it with the app you can really feel the Burn.
Easy to set up
Really easy to set up and makes working out at home fun. Can link to your phone and adjust the resistance so it’s like using weights without all the bulky equipment. Really impressed with this small bit of kit.
TERMS & CONDITIONS
Full Pump Pty Ltd ACN 666 470 266 (Full Pump, We, Us, Our) owns and operates the Full Pump website at https://www.fullpump.com and all its subpages (Website). These terms and conditions, our Privacy Policy, any other terms and conditions and policies you may find on the Website and any applicable laws or regulations (collectively, Terms) govern each user’s (You, Your) use of, and access to the Website, social media channels, and the products and services provided therein (together, Services), regardless of Your means of access.
We encourage You to read the Terms.
By accessing or using the Website, You acknowledge that You have read, understood and agreed to the Terms.
If You access and use any part of the Website on someone else’s behalf, You represent that You have the authority to do so and You accept the Terms on their behalf. To the extent that You do not have such authority, You agree to be bound by the Terms and to accept liability for any harm or loss caused by any wrongful use of the Website or Services resulting from such access or use. It is Your responsibility to read the Terms each time You visit the Website.
Modification
We reserve the right to modify or remove any part of the Terms, or content of the Website, at any time and without notice to You. Amendments to the Terms will be effective immediately upon being posted to or removed from the Website. Your continued use of the Website thereafter will represent Your acceptance of any changes to the Website or Terms.
We make no promise to maintain the Website. We may, at any time and without prior notice to You, withdraw the Website from use and terminate any or all of the rights granted by the Terms. We are not liable to You if for any reason some parts or all of the Website is unavailable at any time or for any period.
Full Pump has the absolute right to amend, remove or vary the Services or any page of the Website at any time and without notice to You.
Orders
You may place an order via the Website. To place an order, You must:
- meet the eligibility criteria (see below); and
- provide Your personal and payment details, including Your full name, phone number, e-mail address, postal address and any other requested information. By providing these details, You represent and warrant that they are valid and correct and that You are the person specified in the ‘Billing Information’ section.
You will meet the eligibility criteria if:
- You hold a valid credit or debit card issued by a bank that is acceptable to Full Pump, or You hold another means of payment that is acceptable to Full Pump, such as a valid Afterpay account (Alternative Payment Method);
- You have authorised Full Pump to process one or more charges on Your credit or debit card or Alternative Payment Method in an amount equivalent to the total purchase price for the products that are the subject of that order.
We reserve the right to only accept orders placed by those aged over the age of 18.
Acceptance of Your order
When You place an order through the Website, then You make an offer to purchase the selected products from Us in accordance with the Terms. Your offer is accepted by Us, and the contract is completed for the supply of the products when an email is sent by Us (or our authorised agent) to You confirming that the products have been dispatched and handed over to the designated carrier.
For sake of clarity, Your offer has not been accepted when:
- You add any products to Your cart; and/or
- You receive an email from Us after placing Your order which acknowledges the details of Your order. This email is only intended to confirm that We have received notice of, but not accepted, Your order.
At the time Your order is placed, Your credit or debit card or Alternative Payment Method will be charged in the amount equivalent to the total price for the products that are the subject of Your order. The transaction may appear as ‘authorisation only’ or ‘pending’ on Your bank statement until Your order is fulfilled.
We have a responsibility to provide You with a secure payment gateway. To protect the interests of You and Your financial institution, We conduct and implement fraud detection processes, including monitoring suspicious transactions and verifying the authenticity of orders. If Your order (or Your nominated payment method) triggers Our fraud prevention protocols, We may contact You to confirm additional details. Your order must pass Our fraud prevention protocols before it will be fulfilled. If We are unable to obtain authorisation for payment, or You do not provide the requested information within the required timeframe, Your order may be cancelled and payment returned, if applicable, via the original payment method. In those circumstances, Your bank may take three to five business days to clear the funds back into Your account.
We reserve the right to:
- Reject Your offer at any time at Our discretion, including in the event that We are unable to obtain authorisation for payment, the selected products are unavailable or You do not meet the eligibility criteria set out, or otherwise contemplated, in the Terms;
- Restrict or limit the quantity of particular products being shipped to any one customer or postal address.
The contract for the supply of products is completed in Queensland, Australia.
Pricing
Prices are inclusive of GST and are displayed in Australian Dollars (AUD).
Prices are subject to change, effective immediately upon posting to the Website or other form of notification.
Shipping
All orders placed on the Website are shipped with Sendle and are processed Monday – Friday. We endeavour to process and dispatch all orders within one to three business days from the order being placed. By placing an order for products via the Website, You agree to Sendle’s terms and conditions and authorise Us to use Sendle to deliver the products.
Please note:
- During peak sale periods (ie. EOFY, Black Friday, Cyber Monday, Boxing Day, etc.), please allow an additional 24-48hrs for any order placed to be dispatched.
- Delivery time is subject to stock availability and may be extended by Us by up to 30 days and We will endeavour to provide You with reasonable notice of this extension.
- Once Your order has been placed, it cannot be changed or cancelled.
- We only ship to Australian addresses.
- Your order may not be delivered to an unattended address. If no one is available to take delivery of Your order at the shipping address nominated in Your order, then a card will be left and Your order will be redirected to the nearest courier depot. You are then responsible for collecting Your parcel from that depot or paying an additional charge for re-delivery.
Returns and exchanges
Returns and exchanges
We will accept returns of products purchased through the Website and We will provide You with either a replacement for the products, an exchange voucher or repair where the products delivered:
- Are faulty or is not of merchantable quality;
- Are not fit for its intended purpose;
- Do not match the description on the Website;
- Otherwise fail to meet any mandatory guarantees imposed by the Australian Consumer Law.
If there is a problem with any products delivered to You which was purchased through the Website, please email Us at info@fullpump.com and a member of Our team will assist You. To enable Us to evaluate Your return request, please make sure You provide our team with the following information in Your email to Us:
- Your order number;
- A detailed description of the problem or the reason for Your request to return the products;
- If the products We sold to You were damaged during delivery, please provide a photo of the products which was taken as soon as it was unboxed;
- Your name and contact details.
We will then evaluate Your return request and respond accordingly. If We feel the problem described requires clarification, We may contact You to clarify Your return request. If Your return request is approved by Us, We will provide you will return instructions.
Please note: You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.
Manufacturer’s Warranty
The manufacturer of the products which are sold by Us via the Website provides a 12-month contractual warranty against defects in the products. That warranty is void and unenforceable where You:
- Modify or attempt to modify the products without the manufacturer’s consent in writing;
- Repair or attempt to repair the products without the manufacturer’s consent in writing;
- Deliberately damage the products, or allow to be products to be damaged;
- Use the products otherwise than strictly in accordance with the Terms.
Full Pump 90 Day Money Back Guarantee
If, within 90 days from the date of purchase, You are not completely satisfied with the performance of the products You purchased via the Website, simply complete and return this form. You must receive a returns authorisation and return the product (in its original packaging) to receive a full refund.
We reserve the right, at any time, to verify the validity of returns being made under the Full Pump 90 Day Money Back Guarantee (including Your identity, age and place of residence) and We reserve the right, in Our sole discretion, to disqualify any person who We have reason to believe has breached any of these Terms, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Full Pump 90 Day Money Back Guarantee. Errors and omissions may be accepted at Our discretion. Failure by Us to enforce any of Our rights does not constitute a waiver by Us of those rights. Our right to recover damages or other compensation is reserved.
Please note, to be eligible to claim the Full Pump 90 Day Monday Back Guarantee:
- The products must have been purchased via the Website and returned to Us at the above address within 90 days from the date of purchase (being the date Your order was placed);
- You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.
Intended Use
By placing an order with Us, You agree to use the products for personal use and their intended purpose only. If You use the products for any other purpose, You will assume full responsibility are solely liable for any loss or damage arising out of such use.
It is Your responsibility to obtain advice from a suitably qualified expert or professional regarding the use of products purchased via the Website prior to such use and to comply with any recommendations and advice provided. It is Your responsibility to practise safe use of any products You purchase via the Website.
You must comply with all applicable laws and regulations when using any products purchased via the Website.
Linked Sites
The Website may contain links to other websites, platforms or resources which are operated by third parties (Third Party Links). We are not responsible for the content or accuracy of any Third Party Link which is linked to or from the Website, nor are We responsible for the availability of the Third Party Links, and We are not responsible or liable, directly or indirectly, for the privacy practices or the content of any Third Party Links, including any offerings, advertising, goods or other materials or services on or available from such website or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available through said Third Party Links.
You should make Your own enquiries regarding the content of the Third Party Links prior to accessing same. Your accessing any Third Party Links is at Your own risk. You should carefully review the terms and conditions and privacy policies of all Third Party Links that You choose to visit. Reference to any goods, service or other information by trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Us.
Privacy Policy
Our privacy policy, which sets out how We will collect and use Your information. See (Privacy Policy) for more information.
Prohibitions
You must not use the Website to:
- Commit or encourage a criminal offense;
- Transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
- Hack into any aspect of the Services;
- Corrupt data;
- Cause annoyance to other users;
- Infringe upon the rights of any other person's proprietary rights;
- Send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
- Attempt to affect the performance or functionality of any computer facilities of or accessed through the Website.
Breaching this provision would constitute a criminal offence and We will report any such breach to the relevant law enforcement authorities and We will disclose Your identity to them, alongside the identities of any of Your associates involved in any breach of this provision.
We will not be liable to You for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, mobile, network, data, programs or other proprietary material due to Your use of this Website or to Your downloading of any material posted on it, or on any Third Party Links.
Linking to the Website
You may link to the Website, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval between or endorsement between You and Us where none exists. You must not establish a link from any website that is not owned by You. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice to You.
Intellectual property
In this document:
- Content means any materials or content that contribute to the existence and the ‘look and feel’ of the Website, including information, graphics, headers, icons, images, logos, names, sounds, music, video, audio, text, software, HTML and code; and
- Intellectual Property Rights includes patents, rights to inventions, copyright, trade marks, designs, know-how, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.
The Website, Content and all Intellectual Property Rights comprised in the Website and Content are owned by Full Pump, or in some cases, Our affiliates, partners or licensors. The Intellectual Property Rights may be protected by Australian and international laws.
You are not granted any rights, including any Intellectual Property Rights, in relation to, or permitted to use, any part of the Content or Website, other than as expressly authorised by Us, Our third party licensors or applicable laws, such as the Copyright Act 1968 (Cth).
Any unauthorised publication, reproduction, exploitation distribution, duplication, copying, including to another server or location, sale, access, modification or use of any part of the Website or Content is prohibited.
Full Pump makes no representations or warranties about whether Your use of the Website or Content will, or will not, infringe any Intellectual Property Rights, including those of Full Pump or any third party.
You must not apply for any patent for any content related to the software and hardware of or in relation to any products purchased or available to be purchased via the Website.
No commercial use
The Website (and any products purchased on or via the Website) is for Your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via the Website. You may not use the Website (and any products purchased on or via the Website), or any of its Content, to further any commercial purpose, including, any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on Your own website, auction sites, group buying sites social media sites or otherwise.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured on the Website are in no way associated, linked or affiliated with Full Pump and You should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on the Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Full Pump.
Disclaimer of liability
Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, You agree that, to the fullest extent permitted by applicable law, We will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with Your use of the Website, including clicking any hyperlink to or from a Third Party Link; (e) any inaccuracies or omissions in the Website or Content; or (f) events beyond Our reasonable control.
Further, to the fullest extent permitted by applicable law, We will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Website or its Content, or Your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if We have been advised of the possibility of such damages and in no event shall Our maximum aggregate liability exceed AUD $100.
Indemnity
You indemnify Us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by Us, arising from, or which is directly or indirectly, related to:
- Your breach or non-observance of any term of the Terms;
- Any breach or inaccuracy in any of Your representations or warranties; or
- Your use of the Website or Content.
Representations and warranties
It is Your responsibility to, and You represent and warrant that You will check any products purchased via the Website to ensure the products are intact and safe for use prior to any use.
We attempt to provide accurate information on the Website. However, the information contained on the Website is of a general nature only and does not constitute or replace professional advice for individual or specific conditions/needs and, to the extent permitted by applicable law:
- We do not warrant that information contained on the Website or in the Content, including any descriptions of products, colours, ingredients is accurate, complete, reliable, current, or error-free;
- Full Pump takes no responsibility for any loss, damage, injury or death arising from any use of the information contained on the Website or in the Content; and
- the Website is presented ’as is’ and We make no representations or warranties of any kind whatsoever, express or implied, in connection with the Terms or the Website, including warranties of merchantability, non-infringement or fitness for a particular purpose.
Except as required by law, We do not warrant or represent the suitability of any products sold via the Website for any purpose or that use of the products will produce any particular result.
Full Pump does not promise that the Website, the Content or the server that makes it available are free of viruses or other harmful components. We recommend that You ensure that You have up to date virus checking software installed.
Nothing in the Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified. Subject to the preceding sentence, and to the fullest extent permitted by applicable law, Our liability under the Terms will be limited to: (a) replacing the products or supplying equivalent products; (b) repairing the products; (c) paying the cost of replacing the products or of acquiring equivalent products; or (d) paying the cost of having the products repaired.
Force Majeure
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of Our reasonable control, including acts of God, governmental actions, including any government imposed shutdown, lockdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.
Invalidity
Any part of the Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.
No Waiver
Any failure to enforce any of Our rights does not constitute a waiver of those rights.
Complaints
Full Pump welcomes ideas and feedback about all aspects of the Website and Full Pump’s products. This feedback may be used to administer and refine the Services We provide.
If You have any questions or feedback regarding Our Services, the practices of the Website or Your dealings with Full Pump, You can contact Us via email at info@fullpump.com and submit Your questions or feedback.
If You have complaints please contact Us via email at complaints@fullpump.com so We may attempt to address Your complaint.
Applicable law
The Terms are governed by the laws of Queensland, Australia and You agree to submit to the exclusive jurisdiction of the Courts exercising jurisdiction in Queensland, Australia.
PRIVACY POLICY
INTRODUCTION
Full Pump Pty Ltd ACN 666 470 266 (Full Pump, We, Us, Our) recognises the importance of each user’s (You, Your) privacy, is bound by thePrivacy Act 1988 (Cth) and is committed to protecting any Personal Information We collect about You in accordance with the Australian Privacy Principles.
For the purposes of this Privacy Policy, the word "You" includes visitors to the Full Pump website at https://www.fullpump.com and all its subpages (Website).
The purpose of this Privacy Policy is to inform You about:
- what Personal Information about You is collected by Full Pump;
- how the information is used;
- with whom the information may be shared;
- how You can access and change any Personal Information Full Pump holds about You;
- what security procedures are in place to protect against the loss, misuse or alteration of Your Personal Information by Full Pump; and
- how to contact Full Pump.
This Privacy Policy applies to any Personal Information You provide to Us:
- when visiting the Website;
- when using Full Pump’s online services;
- when entering into an agreement with Full Pump for the supply of products and/or services; and
- when You correspond or communicate with Full Pump over the telephone or in any other manner, including but not limited to by letter, facsimile or email.
In addition to collecting Personal Information directly from You, We may also obtain Personal Information about You from third party sources and other third party service providers.
Failure by You to provide Personal Information when requested by Full Pump may mean that We are unable to most efficiently provide certain services to You or Our clients, We may be unable to contact You about Your enquiry and/or You may be excluded from receiving marketing material.
Why We collect and use Personal Information
Full Pump takes Your personal privacy seriously. We may collect Personal Information about you:
- because You have provided it directly to Us. For instance: contact details, date of birth, title, gender and credit card numbers or bank account details;
- to provide a service or products that You have requested, such as providing details to another association or service provider for service provision or product delivery, or billing purposes;
- to provide You with the most appropriate services and products for Your needs;
- because You work for Us;
- for purposes directly related to any of the above and any of Our services and products;
- to provide follow-up on information regarding Full Pump, including responding to enquiries or providing Our services and products to You;
- to meet any requirements of government funding for programs including receiving, collecting and collating de-identified statistical information; and
- to monitor and evaluate existing goods and services and plan for future products and services.
We only use Your Personal Information for purposes which are directly related to the reason We sourced Your information in the first place and where You would reasonably expect us to use Your information. Such purposes include, but are not limited to, those described in this Privacy Policy. This may include sharing Your Personal Information with Our or other service-related agents and providers.
We may also share Your information with government or regulatory bodies (such as the Australian Taxation Office or ASIC) or as required or authorised by law. These agencies may also share this information with organisations or agencies outside Australia.
What types of information do We collect?
Types of Information
Full Pump gathers two (2)types of information about You, namely:
- aggregated information generated by Our systems (or third party systems including but not limited to Shopify, Pipedrive, Sendle and Google Analytics) to track Our Website traffic but that which does not identify You personally; and
- Personal Information about You such as Your full name, organisation details (if applicable), telephone number, email address, billing and postage address, payment information (including but not limited to credit card details), IP address, time zone, cookies installed on your device and other information which you provide to us via any free text enquiry box on the Website or via email or other method of enquiry.
The type of information that Full Pump collects about You is dependent on how You use Our Website and the products and services You are interested in purchasing or services You are interested in subscribing to through Our Website.
Collection of aggregate data
Full Pump also collects non-Personal Information in aggregate form to track data such as the total number of visits to Our Website, the number of visits to specific areas of Our Website and the domain names of Our Website visitors’ internet service providers.
We use this information, which remains in aggregate form, to understand how Our Website visitors use Our Website so that We can constantly improve and enhance Our products and services.
Full Pump may use independent persons, companies, software or applications to measure and analyse the internet usage across Our Website. These persons companies, software or applications collect the following type of information:
- the number of page views that occur on Our Website;
- the number of unique browsers to Our Website;
- how long these unique browsers (on average) spend on Our Website when they do visit; and
- common entry and exit points of Our Website.
Your Internet Provider ("IP") address
Full Pump web servers provide Us with Your IP address. This assists Us to diagnose problems and/or support issues with Our services.
Cookies and Applets
Full Pump may use ‘cookies’ and may use ‘applets’ in its Website systems.These enable You to use certain services on Our Website and may allow Us to access Your location data. You can disable cookies and applets via Your electronic device’s web browser, but this may restrict access to some webpages and services within the Full Pump Website.
How We collect Information
Full Pump may collect Personal Information about You when You visit Our Website, when You use Our on-line services and when You deal with Full Pump over the telephone or correspond with Full Pump via facsimile, letter, email, social media or any other mode of communication.
Full Pump may also collect Personal Information about You from other third party service providers (including but not limited to Shopify, Pipedrive, Sendle and Google Analytics).
How We use Your Personal Information
Full Pump may use Your Personal Information for one or more of the following purposes:
- to communicate with You, including but not limited to via email newsletters and text messages;
- to facilitate, process and fulfil (if possible) contracts between You and Full Pump and/or third parties;
- to identify the number of people using Full Pump’s Website services and establish the nature of their interests;
- to conduct Full Pump marketing activities or for research;
- to provide You with information about Full Pump and its products and services;
- to provide You with targeted advertisements or marketing communications We believe may be of interest to You;
- to improve the Full Pump Website and Our customer service.
Disclosure of Personal Information to third parties
Full Pump will disclose Your Personal Information to third parties in order to facilitate providing Our products and services to You or to others with whom You are dealing or have dealt with or have nominated to be the recipient of any of Our products or services provided that that nominated recipient has first provided its consent to same.
Where Your Personal Information is passed on to thirdparty contractors, Full Pump will take reasonable steps to ensure that those individuals and/or organisations arebound by confidentiality and privacy obligations in relation to the protection of Your Personal Information.
Except as set out above, Full Pump will not disclose Your information to a third party without Your implied or express consent unless one of the following applies:
- You have given Your consent for Us to do so;
- You have given Your consent for Us to do so on behalf of any nominated person or company which you have nominated to be the recipient of any of Our products or services;
- You would reasonably expect Us to use or give that information for another purpose related to the purpose for which it was collected (or in the case of sensitive information – directly related to the purpose for which it was collected);
- it is otherwise required or authorised by law;
- it will prevent or lessen a serious threat to somebody’s life, health or safety or to public health or safety;
- it is reasonably necessary for Us to take appropriate action in relation to suspected unlawful activity, or misconduct of a serious nature that relates to Our functions or activities; or
- it is reasonably necessary for the enforcement of a law conducted by an enforcement body.
If You do not provide to Us Your implied or express consent to Full Pump disclosing any of Your information to a third party, then We cannot provide Our products or services to You or to others with whom You are dealing or have dealt with or have nominated to be the recipient of any of Our products or services.
Access to and correction of information We hold about You
Upon Your request to info@fullpump.com, Full Pump will provide You with access to Your Personal Information unless there is an exception which applies under the Australian Privacy Principles. If We deny such access, We will tell You why.
Full Pump may recover any reasonable costs incurred in providing You access to the requested information. To request access to Your Personal Information, please contact Full Pump using one of the contact options provided in this Privacy Policy.
Keeping information up-to-date
Full Pump strives to ensure that the information We hold about You is accurate, complete and up-to-date at all times.
If the Personal Information We hold about You is inaccurate, incomplete, or no longer up-to-date, or You wish for Your details to be removed from Our records, please contact Us via email at info@fullpump.com so that We may take reasonable steps to address this and/or discuss alternative options with You.
Storage and security of Your Personal Information
Full Pump takes reasonable steps to protect the security of Your Personal Information in accordance with this Privacy Policy. This includes during storage, collection, processing and transfer and destruction of the information. These steps include but are not limited to:
- ensuring Our computer systems and websites have security systems in place such as up to date firewall and data encryption;
- maintaining security systems and monitoring of Our premises;
- implementing confidentiality agreements with Our employees and contractors, sub-contractors and service providers;
- requiring all employees and contractors who handle, deal or work with personal or sensitive information in the course of their duties with Us to undergo training on Our Privacy Policy and procedures, and information and data storage management, before undertaking those duties;
- maintaining document storage security policies and procedures; and
- implementing verification procedures for all inquiries/transactions to ensure only authorised people can access Personal Information.
Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Whilst Full Pump strives to protect such information, We cannot ensure or warrant the security of any information You transmit to Us. Accordingly, You use Our Website and provide Personal Information to Us at Your own risk.
Once any Personal Information comes into Our possession, We will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Links to other websites
The Full Pump Website contains links to other websites. Please note that these links are intended for Your convenience and information only.
Links to third party websites do not constitute endorsement, sponsorship or approval by Full Pump of the content, policies or practices of those third party websites.
If You have any concerns regarding Your privacy when visiting a linked third party website, You should ensure that You check the privacy statement/policies of those websites.
Behavioural advertising
As previously described, we use Your information to provide you with targeted advertisements or marketing communications We believe may be of interest to You. For more information about how targeting advertising works, You can visit the Network Advertising Initiative’s (NAI) educational page here http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of this targeted advertising through the following links:
- NAI: https://optout.networkadvertising.org/?c=1
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Do not track
Please note that We do not alter the Full Pump Website’s data collection and use practices when We see a ‘Do Not Track’ signal from Your browser.
Testimonials
We display personal testimonials of Our satisfied customers on the Full Pump Website in addition to other endorsements. With Your consent, We may post Your testimonial along with Your name. If You wish to update or delete Your testimonial, You can contact Us at info@fullpump.com.
Chat
We use a chat feature to assist You with product support and enquiries. If Our chat feature is offline, We will collect Your name and email address so that We may reply to Your request. We will only use these details to handle Your enquiry.
Changes to Our Privacy Policy
From time to time, Full Pump may make changes to this Privacy Policy. Accordingly, it is your responsibility to, and We encourage You to periodically review this Privacy Policy to remain informed about how We collect andprotect Your Personal Information.
Your continued use of the Full Pump Website constitutes Your acceptance of the collection, use and disclosure of Your Personal Information to the extent outlined in this Privacy Policy as amended from time to time.
For further information about the protection of Your privacy, please visit the Australian Federal Privacy Commissioner’s website atwww.oaic.gov.au.
Feedback, questions and complaints about privacy and the Full Pump Website
Full Pump welcomes ideas and feedback about all aspects of the Full Pump Website. This feedback may be used to administer and refine the products and services We provide and may be shared with Full Pump partners, either in aggregate form or with specific identifying characteristics removed.
If You have any questions regarding the practices of the Full Pump Website or Your dealings with Full Pump, You can contact Us via email at info@fullpump.com and submit Your feedback.
If You have any questions or complaints regarding this Privacy Policy, how We use Your Personal Information or how We have responded to Your questions or complaint regarding Your Personal Information, We request that You first contact Us via email at complaints@fullpump.com so We may attempt to address Your questions or complaint. If You are not satisfied with Our response and You consider We are in breach of the Australian Privacy Principles, You can contact the Australian Privacy Commissioner at through its online enquiries form on its website at www.oaic.gov.au, by post sent to GPO Box 5288 Sydney NSW 2001, by telephone on 1300 363 992 or by fax on +61 2 6123 5145.
Meaning of Words
In this Privacy Policy:
- Words that are defined in Our Terms of Use have the same meaning in this Privacy Policy, unless expressly stated to the contrary.
- Australian Privacy Principles means the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (or an applicable privacy code approved by the Federal Privacy Commissioner pursuant to that Act).
- Personal Information means any information or an opinion about You from which Your identity is apparent or can reasonably be ascertained and also includes any information or an opinion about any person or company that You have nominated to be the recipient of any of Our products or services.
Refunds and Returns
We will accept returns of products purchased through the Website and We will provide You with either a replacement for the products, an exchange voucher or repair where the products delivered:
- Are faulty or is not of merchantable quality;
- Are not fit for its intended purpose;
- Do not match the description on the Website;
- Otherwise fail to meet any mandatory guarantees imposed by the Australian Consumer Law.
If there is a problem with any products delivered to You which was purchased through the Website, please email Us at returns@fullpump.com and a member of Our team will assist You. To enable Us to evaluate Your return request, please make sure You provide our team with the following information in Your email to Us:
- Your order number;
- The product serial number;
- A detailed description of the problem or the reason for Your request to return the products;
- If the products We sold to You were damaged during delivery, please provide a photo of the products which was taken as soon as it was unboxed;
- Your name and contact details.
We will then evaluate Your return request and respond accordingly. If We feel the problem described requires clarification, We may contact You to clarify Your return request. If Your return request is approved by Us, We will provide you will return instructions.
Please note: You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.
Manufacturer’s Warranty
The manufacturer of the products which are sold by Us via the Website provides a 12-month contractual warranty against defects in the products. That warranty is void and unenforceable where You:
- Modify or attempt to modify the products without the manufacturer’s consent in writing;
- Repair or attempt to repair the products without the manufacturer’s consent in writing;
- Deliberately damage the products, or allow to be products to be damaged;
- Use the products otherwise than strictly in accordance with the Terms.
Full Pump 90 Day Money Back Guarantee
If, within 90 days from the date of purchase, You are not completely satisfied with the performance of the products You purchased via the Website, simply complete and return this form. You must receive a returns authorisation and return the product (in its original packaging) to receive a full refund.
We reserve the right, at any time, to verify the validity of returns being made under the Full Pump 90 Day Money Back Guarantee (including Your identity, age and place of residence) and We reserve the right, in Our sole discretion, to disqualify any person who We have reason to believe has breached any of these Terms, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Full Pump 90 Day Money Back Guarantee. Errors and omissions may be accepted at Our discretion. Failure by Us to enforce any of Our rights does not constitute a waiver by Us of those rights. Our right to recover damages or other compensation is reserved.
Please note, to be eligible to claim the Full Pump 90 Day Monday Back Guarantee:
- The products must have been purchased via the Website and returned to Us at the above address within 90 days from the date of purchase (being the date Your order was placed);
- You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.
Shipping Information
All orders placed on the Website are shipped with Sendle and are processed Monday – Friday. We endeavour to process and dispatch all orders within one to three business days from the order being placed. By placing an order for products via the Website, You agree to Sendle’s terms and conditions and authorise Us to use Sendle to deliver the products.
Please note:
- During peak sale periods (ie. EOFY, Black Friday, Cyber Monday, Boxing Day, etc.), please allow an additional 24-48hrs for any order placed to be dispatched.
- Delivery time is subject to stock availability and may be extended by Us by up to 30 days and We will endeavour to provide You with reasonable notice of this extension.
- Once Your order has been placed, it cannot be changed or cancelled.
- We only ship to Australian addresses.
- Your order may not be delivered to an unattended address. If no one is available to take delivery of Your order at the shipping address nominated in Your order, then a card will be left and Your order will be redirected to the nearest courier depot. You are then responsible for collecting Your parcel from that depot or paying an additional charge for re-delivery.