Privacy Policy

Full Pump Pty Ltd ACN 666 470 266 (Full Pump, We, Us, Our) recognises the importance of each user's (You, Your) privacy, is bound by thePrivacy Act 1988 (Cth) and is committed to protecting any Personal Information We collect about You in accordance with the Australian Privacy Principles.

For the purposes of this Privacy Policy, the word "You" includes visitors to the Full Pump website at https://www.fullpump.com.au and all its subpages (Website).

The purpose of this Privacy Policy is to inform You about:

  • what Personal Information about You is collected by Full Pump;
  • how the information is used;
  • with whom the information may be shared;
  • how You can access and change any Personal Information Full Pump holds about You;
  • what security procedures are in place to protect against the loss, misuse or alteration of Your Personal Information by Full Pump; and
  • how to contact Full Pump.

This Privacy Policy applies to any Personal Information You provide to Us:

  • when visiting the Website;
  • when using Full Pump's online services;
  • when entering into an agreement with Full Pump for the supply of products and/or services; and
  • when You correspond or communicate with Full Pump over the telephone or in any other manner, including but not limited to by letter, facsimile or email.

In addition to collecting Personal Information directly from You, We may also obtain Personal Information about You from third party sources and other third party service providers.

Failure by You to provide Personal Information when requested by Full Pump may mean that We are unable to most efficiently provide certain services to You or Our clients, We may be unable to contact You about Your enquiry and/or You may be excluded from receiving marketing material.

Why We collect and use Personal Information

Full Pump takes Your personal privacy seriously. We may collect Personal Information about you:

  • because You have provided it directly to Us. For instance: contact details, date of birth, title, gender and credit card numbers or bank account details;
  • to provide a service or products that You have requested, such as providing details to another association or service provider for service provision or product delivery, or billing purposes;
  • to provide You with the most appropriate services and products for Your needs;
  • because You work for Us;
  • for purposes directly related to any of the above and any of Our services and products;
  • to provide follow-up on information regarding Full Pump, including responding to enquiries or providing Our services and products to You;
  • to meet any requirements of government funding for programs including receiving, collecting and collating de-identified statistical information; and
  • to monitor and evaluate existing goods and services and plan for future products and services.

We only use Your Personal Information for purposes which are directly related to the reason We sourced Your information in the first place and where You would reasonably expect us to use Your information. Such purposes include, but are not limited to, those described in this Privacy Policy. This may include sharing Your Personal Information with Our or other service-related agents and providers.

We may also share Your information with government or regulatory bodies (such as the Australian Taxation Office or ASIC) or as required or authorised by law. These agencies may also share this information with organisations or agencies outside Australia.

What types of information do We collect?

Types of Information

Full Pump gathers two (2)types of information about You, namely:

  • aggregated information generated by Our systems (or third party systems including but not limited to Shopify, Pipedrive, Sendle and Google Analytics) to track Our Website traffic but that which does not identify You personally; and
  • Personal Information about You such as Your full name, organisation details (if applicable), telephone number, email address, billing and postage address, payment information (including but not limited to credit card details), IP address, time zone, cookies installed on your device and other information which you provide to us via any free text enquiry box on the Website or via email or other method of enquiry.

The type of information that Full Pump collects about You is dependent on how You use Our Website and the products and services You are interested in purchasing or services You are interested in subscribing to through Our Website.

Collection of aggregate data

Full Pump also collects non-Personal Information in aggregate form to track data such as the total number of visits to Our Website, the number of visits to specific areas of Our Website and the domain names of Our Website visitors' internet service providers.

We use this information, which remains in aggregate form, to understand how Our Website visitors use Our Website so that We can constantly improve and enhance Our products and services.

Full Pump may use independent persons, companies, software or applications to measure and analyse the internet usage across Our Website. These persons companies, software or applications collect the following type of information:

  • the number of page views that occur on Our Website;
  • the number of unique browsers to Our Website;
  • how long these unique browsers (on average) spend on Our Website when they do visit; and
  • common entry and exit points of Our Website.

Your Internet Provider ("IP") address

Full Pump web servers provide Us with Your IP address. This assists Us to diagnose problems and/or support issues with Our services.

Cookies and Applets

Full Pump may use 'cookies' and may use 'applets' in its Website systems.These enable You to use certain services on Our Website and may allow Us to access Your location data. You can disable cookies and applets via Your electronic device's web browser, but this may restrict access to some webpages and services within the Full Pump Website.

How We collect Information

Full Pump may collect Personal Information about You when You visit Our Website, when You use Our on-line services and when You deal with Full Pump over the telephone or correspond with Full Pump via facsimile, letter, email, social media or any other mode of communication.

Full Pump may also collect Personal Information about You from other third party service providers (including but not limited to Shopify, Pipedrive, Sendle and Google Analytics).

How We use Your Personal Information

Full Pump may use Your Personal Information for one or more of the following purposes:

  • to communicate with You, including but not limited to via email newsletters and text messages;
  • to facilitate, process and fulfil (if possible) contracts between You and Full Pump and/or third parties;
  • to identify the number of people using Full Pump's Website services and establish the nature of their interests;
  • to conduct Full Pump marketing activities or for research;
  • to provide You with information about Full Pump and its products and services;
  • to provide You with targeted advertisements or marketing communications We believe may be of interest to You;
  • to improve the Full Pump Website and Our customer service.

Disclosure of Personal Information to third parties

Full Pump will disclose Your Personal Information to third parties in order to facilitate providing Our products and services to You or to others with whom You are dealing or have dealt with or have nominated to be the recipient of any of Our products or services provided that that nominated recipient has first provided its consent to same.

Where Your Personal Information is passed on to thirdparty contractors, Full Pump will take reasonable steps to ensure that those individuals and/or organisations arebound by confidentiality and privacy obligations in relation to the protection of Your Personal Information.

Except as set out above, Full Pump will not disclose Your information to a third party without Your implied or express consent unless one of the following applies:

  • You have given Your consent for Us to do so;
  • You have given Your consent for Us to do so on behalf of any nominated person or company which you have nominated to be the recipient of any of Our products or services;
  • You would reasonably expect Us to use or give that information for another purpose related to the purpose for which it was collected (or in the case of sensitive information – directly related to the purpose for which it was collected);
  • it is otherwise required or authorised by law;
  • it will prevent or lessen a serious threat to somebody's life, health or safety or to public health or safety;
  • it is reasonably necessary for Us to take appropriate action in relation to suspected unlawful activity, or misconduct of a serious nature that relates to Our functions or activities; or
  • it is reasonably necessary for the enforcement of a law conducted by an enforcement body.

If You do not provide to Us Your implied or express consent to Full Pump disclosing any of Your information to a third party, then We cannot provide Our products or services to You or to others with whom You are dealing or have dealt with or have nominated to be the recipient of any of Our products or services.

Access to and correction of information We hold about You

Upon Your request to info@fullpump.com.au, Full Pump will provide You with access to Your Personal Information unless there is an exception which applies under the Australian Privacy Principles. If We deny such access, We will tell You why.

Full Pump may recover any reasonable costs incurred in providing You access to the requested information. To request access to Your Personal Information, please contact Full Pump using one of the contact options provided in this Privacy Policy.

Keeping information up-to-date

Full Pump strives to ensure that the information We hold about You is accurate, complete and up-to-date at all times.

If the Personal Information We hold about You is inaccurate, incomplete, or no longer up-to-date, or You wish for Your details to be removed from Our records, please contact Us via email at info@fullpump.com.au so that We may take reasonable steps to address this and/or discuss alternative options with You.

Storage and security of Your Personal Information

Full Pump takes reasonable steps to protect the security of Your Personal Information in accordance with this Privacy Policy. This includes during storage, collection, processing and transfer and destruction of the information. These steps include but are not limited to:

  • ensuring Our computer systems and websites have security systems in place such as up to date firewall and data encryption;
  • maintaining security systems and monitoring of Our premises;
  • implementing confidentiality agreements with Our employees and contractors, sub-contractors and service providers;
  • requiring all employees and contractors who handle, deal or work with personal or sensitive information in the course of their duties with Us to undergo training on Our Privacy Policy and procedures, and information and data storage management, before undertaking those duties;
  • maintaining document storage security policies and procedures; and
  • implementing verification procedures for all inquiries/transactions to ensure only authorised people can access Personal Information.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Whilst Full Pump strives to protect such information, We cannot ensure or warrant the security of any information You transmit to Us. Accordingly, You use Our Website and provide Personal Information to Us at Your own risk.

Once any Personal Information comes into Our possession, We will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Links to other websites

The Full Pump Website contains links to other websites. Please note that these links are intended for Your convenience and information only.

Links to third party websites do not constitute endorsement, sponsorship or approval by Full Pump of the content, policies or practices of those third party websites.

If You have any concerns regarding Your privacy when visiting a linked third party website, You should ensure that You check the privacy statement/policies of those websites.

Behavioural advertising

As previously described, we use Your information to provide you with targeted advertisements or marketing communications We believe may be of interest to You. For more information about how targeting advertising works, You can visit the Network Advertising Initiative's (NAI) educational page here http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of this targeted advertising through the following links:

  1. NAI: https://optout.networkadvertising.org/?c=1
  2. Facebook: https://www.facebook.com/settings/?tab=ads
  3. Google: https://www.google.com/settings/ads/anonymous

Do not track

Please note that We do not alter the Full Pump Website's data collection and use practices when We see a 'Do Not Track' signal from Your browser.

Testimonials

We display personal testimonials of Our satisfied customers on the Full Pump Website in addition to other endorsements. With Your consent, We may post Your testimonial along with Your name. If You wish to update or delete Your testimonial, You can contact Us at info@fullpump.com.au.

Chat

We use a chat feature to assist You with product support and enquiries. If Our chat feature is offline, We will collect Your name and email address so that We may reply to Your request. We will only use these details to handle Your enquiry.

Changes to Our Privacy Policy

From time to time, Full Pump may make changes to this Privacy Policy. Accordingly, it is your responsibility to, and We encourage You to periodically review this Privacy Policy to remain informed about how We collect andprotect Your Personal Information.

Your continued use of the Full Pump Website constitutes Your acceptance of the collection, use and disclosure of Your Personal Information to the extent outlined in this Privacy Policy as amended from time to time.

For further information about the protection of Your privacy, please visit the Australian Federal Privacy Commissioner's website atwww.oaic.gov.au.

Feedback, questions and complaints about privacy and the Full Pump Website

Full Pump welcomes ideas and feedback about all aspects of the Full Pump Website. This feedback may be used to administer and refine the products and services We provide and may be shared with Full Pump partners, either in aggregate form or with specific identifying characteristics removed.

If You have any questions regarding the practices of the Full Pump Website or Your dealings with Full Pump, You can contact Us via email at info@fullpump.com.au and submit Your feedback.

If You have any questions or complaints regarding this Privacy Policy, how We use Your Personal Information or how We have responded to Your questions or complaint regarding Your Personal Information, We request that You first contact Us via email at complaints@fullpump.com.au so We may attempt to address Your questions or complaint. If You are not satisfied with Our response and You consider We are in breach of the Australian Privacy Principles, You can contact the Australian Privacy Commissioner at through its online enquiries form on its website at www.oaic.gov.au, by post sent to GPO Box 5288 Sydney NSW 2001, by telephone on 1300 363 992 or by fax on +61 2 6123 5145.

Meaning of Words

In this Privacy Policy:

  • Words that are defined in Our Terms of Use have the same meaning in this Privacy Policy, unless expressly stated to the contrary.
  • Australian Privacy Principles means the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (or an applicable privacy code approved by the Federal Privacy Commissioner pursuant to that Act).
  • Personal Information means any information or an opinion about You from which Your identity is apparent or can reasonably be ascertained and also includes any information or an opinion about any person or company that You have nominated to be the recipient of any of Our products or services.