Refunds & Returns

We will accept returns of products purchased through the Website and We will provide You with either a replacement for the products, an exchange voucher or repair where the products delivered:

• Are faulty or is not of merchantable quality;
• Are not fit for its intended purpose;
• Do not match the description on the Website;
• Otherwise fail to meet any mandatory guarantees imposed by the Australian Consumer Law.

If there is a problem with any products delivered to You which was purchased through the Website, please email Us at returns@fullpump.com and a member of Our team will assist You. To enable Us to evaluate Your return request, please make sure You provide our team with the following information in Your email to Us:

• Your order number;
• The product serial number;
• A detailed description of the problem or the reason for Your request to return the products;
• If the products We sold to You were damaged during delivery, please provide a photo of the products which was taken as soon as it was unboxed;
• Your name and contact details.

We will then evaluate Your return request and respond accordingly. If We feel the problem described requires clarification, We may contact You to clarify Your return request. If Your return request is approved by Us, We will provide you will return instructions.

Please note: You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.

Manufacturer's Warranty

The manufacturer of the products which are sold by Us via the Website provides a 12-month contractual warranty against defects in the products. That warranty is void and unenforceable where You:

• Modify or attempt to modify the products without the manufacturer's consent in writing;
• Repair or attempt to repair the products without the manufacturer's consent in writing;
• Deliberately damage the products, or allow to be products to be damaged;
• Use the products otherwise than strictly in accordance with the Terms.

Full Pump 90 Day Money Back Guarantee

If, within 90 days from the date of purchase, You are not completely satisfied with the performance of the products You purchased via the Website, simply complete and return this form. You must receive a returns authorisation and return the product (in its original packaging) to receive a full refund.

We reserve the right, at any time, to verify the validity of returns being made under the Full Pump 90 Day Money Back Guarantee (including Your identity, age and place of residence) and We reserve the right, in Our sole discretion, to disqualify any person who We have reason to believe has breached any of these Terms, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Full Pump 90 Day Money Back Guarantee. Errors and omissions may be accepted at Our discretion. Failure by Us to enforce any of Our rights does not constitute a waiver by Us of those rights. Our right to recover damages or other compensation is reserved.

Please note, to be eligible to claim the Full Pump 90 Day Monday Back Guarantee:

• The products must have been purchased via the Website and returned to Us at the above address within 90 days from the date of purchase (being the date Your order was placed);
• You are responsible for the postage cost to return the products to Us and this cost will not be refunded by Us to You.